As a Salesforce consulting partner working with federated nonprofits, we came to Dreamforce 2025 looking for one thing: insight into how Salesforce’s Agentforce can be used to reshape the way mission-driven organizations work.

What we found were three big themes that nonprofits should pay attention to as they plan for the next phase of digital transformation.

Three Big Themes

Using Agentic AI to Complement People and Manage Workloads

AI is helping nonprofits automate repetitive, low-value tasks, allowing them to do more of what matters. By using agents and automation to speed up time-consuming tasks, staff and volunteers can focus on relationship-building, and empathy-driven interactions.

Burnout and bandwidth remain constant challenges in the nonprofit sector. Organizations seeing success with AI are using it to focus team member’s time on meaningful work and reduce time spent on administrative tasks.

The message was clear, humans supported by agents can save time and drive more impact in their communities.

AI Adoption is Growing Quickly

Chart showing that 54% of nonprofits are using AI tools

According to Salesforce’s nonprofit survey, 54% of organizations are piloting or using AI tools. This is a big uptick from last year’s survey, showing how quickly the sector is responding and adopting new ways of working.

Context is Critical

AI’s effectiveness depends on context. Context comes from data and the right use case. When your data is high-quality, connected, and well-governed, AI tools like Agentforce can deliver insights that are relevant and trusted. Especially for federated nonprofits, building a strong data strategy is essential.

Deploying AI in the right context, for low-risk tasks like meeting notes & summaries, drafting internal communication, or knowledge management, allow teams to manage the high-risk, and empathy-driven interactions with donors, volunteers, and stakeholders.

Moments that Stuck with Us

Nonprofit Keynote

The nonprofit keynote focused on growing operational challenges to nonprofits, including raising funds and managing workloads. The good news: Salesforce has continued to invest in fundraising, volunteer management, and program management enhancements to help tackle these challenges. The keynote also gave a glimpse into new, prebuilt agents available for Prospect Research, Participant Management, and Volunteer Capacity & Coverage.

Take the Leap: Prepare for an Agentforce Nonprofit Migration

If you aren’t ready to adopt AI or new technology today, you can start preparing. A trusted Salesforce consulting partner can help map your strategy and readiness. Learn how ALPFA prepared for their migration from identifying a need to due diligence, to selecting a partner. With prebuilt agents and smarter automation, AI for nonprofits is becoming more accessible, making it easier to plan an Agentforce migration in the future.

What Comes Next

AI has developed at a pace few could have imagined. While the market may end up experiencing some changes, AI itself is not going away. Just as the internet became indispensable, AI is becoming an essential part of how we work and serve our missions.

Even if you, your team, or your organization are not aligned to be early adopters, planning for how you’re going to navigate this ‘disruption’ will be critical.

  • Prepare your data. Focus on Data Cleaning & Governance.
  • Identify manual pain points. Document business processes and handoffs.
  • Explore automation opportunities. Start small with one manual, repetitive task.
  • Reach out to get started. Our team at BTH can help you craft a clear, human-centered plan for the Agentforce era.

Ready to Take the Next Step?

Let’s explore what automation and agentic AI could look like for your organization. Contact us to start your roadmap today.